The document you read before you pay
A real scope, start to finish.
Nothing gets built and nothing gets charged until a document like this one has been read and agreed. This is a real one. The prices are left out on purpose, because every build is quoted to its own scope and this one is not yours.
The business
Starting Business Solutions, a Texas merchant services company. One person, six service areas, and no website at all when this started. Every enquiry arrived by phone, and there was nothing to catch the ones that came in while he could not pick up.
What gets built
- A website carrying the six service areas, written from copy the owner supplied.
- A contact form on that site routing straight to his inbox, with each enquiry already sorted by which of the six areas it is about.
- A booking system on the same page. A visitor picks a day, then a time, and it is booked. No account to create and nothing to pay.
- A confirmation email with a calendar file attached, so the appointment lands on the visitor's phone rather than sitting in an inbox.
- A reminder an hour before.
- A link inside that confirmation letting the visitor move or cancel the appointment themselves, without logging into anything and without emailing anybody.
- Both appointment types the business actually takes, phone and in person, chosen by the visitor at booking time.
- Availability rules that follow the real working week, so a closed day never appears as bookable.
- The pages search engines and AI assistants read in order to describe the business correctly rather than guess at it.
What it connects to
His existing calendar and his existing email. Nothing was migrated, and no new subscription was introduced to make it work.
What is not in this scope
This half of the document matters as much as the half above it.
- Anything not on the list above.
- Taking payment at booking time.
- A customer login.
- Text messaging of any kind. It carries its own registration, its own few days of lead time and its own recurring cost, so it is quoted separately when somebody wants it.
- A promised number of enquiries or bookings. Anyone quoting one before seeing your business is guessing.
What the business provides
The copy for the six service areas, a logo, a phone number, and access to the calendar the bookings should land on.
What they own at the end
The source code, the configuration, the content and the accounts. If RightHand disappeared tomorrow the site keeps serving, the bookings keep landing, and any developer can pick it up.
Yours will not look like this one
This one happens to be a website with booking on it. Yours might be a report that builds itself every Monday, or an enquiry that stops being retyped into three systems. The shape of the document is the part that stays the same. You read it, you agree it, and only then does anything get built or paid for.
Both cost nothing and commit you to nothing.