Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") are a binding agreement between RightHand ("RightHand," "we," "us") and the business or individual purchasing services ("Client," "you"). By purchasing a plan, submitting payment, or using our services, you agree to these Terms. If you do not agree, do not purchase or use our services.

2. Services

RightHand provides one-time build services and one optional recurring service. The build service, described in Section 13, designs and builds a single automated workflow for your business. The front desk install, described in Section 14, is a one-time build of an automated system that answers your phone. The career service for individuals, described in Section 12, is also a one-time purchase. The one recurring service we offer is the optional support plan in Section 15, which covers a build we already delivered and is never required to keep that build working. The specific deliverables for whatever you buy are described at the time of purchase. We reserve the right to update what we offer going forward, but any change that materially reduces what is included in something you are currently paying for will be communicated to you in advance.

3. Onboarding

Onboarding for the build service is described in Section 13. For the front desk install in Section 14, we will contact you within one business day of purchase to collect what the system needs: how you want calls handled, your business details, your hours, and your services. Work begins once you have provided that information and any access reasonably necessary to do it. Delays in providing it may delay delivery. The support plan in Section 15 covers a build we have already delivered, so it has no separate onboarding.

4. Billing and payment

Recurring plans are billed on a monthly basis. Payment is processed securely through Stripe. By providing a payment method for a recurring plan, you authorize RightHand to charge that payment method on a recurring basis until you cancel in accordance with Section 6. One-time purchases, including the build service described in Section 13 and the career service described in Section 12, are charged once and do not renew.

5. Price changes

We may change our prices from time to time. If we change the price of a plan you are subscribed to, we will notify you at least 30 days in advance by email. Continued use of the service after a price change takes effect constitutes acceptance of the new price. If you do not agree to a price change, you may cancel before it takes effect.

6. Cancellation policy

Monthly plans: you may cancel at any time by emailing info@righthandtx.com or calling 979-406-7945. Cancellation takes effect at the end of your current paid billing cycle. We do not provide refunds or credits for partial months. You will continue to have access to the current cycle's services through the end of that cycle.

One-time purchases: our one-time services, including the build service in Section 13 and the career service in Section 12, do not renew and there is nothing to cancel. Their refund terms are stated in their own sections.

7. How to cancel

To cancel any plan or add-on, email info@righthandtx.com or call 979-406-7945. We will confirm your cancellation in writing within 2 business days. Canceling requires no more steps than signing up did.

8. Client responsibilities

You are responsible for providing accurate business information, timely feedback, and any account access needed for us to perform the service. You are responsible for ensuring that any content, branding, photos, or information you provide to us does not infringe on the rights of any third party. RightHand is not liable for content published based on information or materials you provided.

9. Limitation of liability

RightHand provides its services on a best-effort basis. We do not guarantee specific results, including but not limited to follower counts, leads, sales, revenue, hours saved, or any measure of efficiency. To the maximum extent permitted by law, RightHand's total liability for any claim arising out of these Terms or our services is limited to the amount you paid us in the three months preceding the claim.

10. Termination by RightHand

We may suspend or terminate service if a payment fails and is not resolved within 10 days of notice, or if you violate these Terms. We will make reasonable efforts to notify you before suspending service for non-payment.

11. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Brazos County, Texas.

12. Career service (one-time purchases)

This section governs our career service, where we research job targets and review resumes for individuals. Where it conflicts with any other section, this section controls for those purchases. These are one-time purchases. Nothing renews and there is nothing to cancel.

What you receive. A set of researched job targets, each with the reasoning for why it was selected, together with the openings we rejected and why. Higher tiers add a written review of your resume, and the top tier adds a second list. The exact contents of each tier are stated at checkout before payment.

How many targets. At least 10, usually around 20. The number that genuinely exists for you depends on your field, your location, your eligibility, and how many employers in that market are reachable. We do not pad a list to reach a number. If a delivery contains fewer than 10, we will tell you the count and why.

Second list expiry. If you purchased the tier that includes a second list, that second list expires six months after your purchase date. We will send a reminder at approximately five months. There is no refund for an unused second list, including if you are hired before you use it.

All sales are final. Everything you receive is described at checkout before you pay. We do not offer refunds because you are dissatisfied with work that was delivered as described. If you are unsure whether this is right for you, do not purchase it.

One revision. If we misread your situation, or the work does not match what you actually asked for, tell us and we will redo it once. Whether the work was materially wrong is determined at our reasonable discretion.

If we fail to deliver. If we do not deliver what was described at checkout, you receive a full refund.

What this service is not. We are not a recruiter, a staffing agency, or an employment agency. We have no relationship with any employer, we are not compensated by any employer, and we do not place, submit, or refer candidates. You apply to every opening yourself. We do not provide legal, immigration, or licensed career counseling advice.

No guarantee of outcome. We cannot promise a job, an interview, or a response from any employer. Not being hired does not mean the work was deficient.

How the work is produced. Both a person and AI tools work on every order. Automated tools carry out research, filtering, and initial drafting. A person reviews every deliverable before it is sent and is responsible for its content and for the judgments in it. We state this so you know what you are buying. We do not represent these deliverables as produced without software assistance.

Availability. The tiers that include researched job targets are offered to customers in the United States only, because they depend on knowledge of United States employers, postings, and pay. Those tiers are not available in Canada, the United Kingdom, or the European Union, and purchases of them from outside the United States will be refunded and the associated information deleted. The standalone resume review is available worldwide.

13. Build service (one-time purchases)

This section governs our build service, where we design and build a single automated workflow for your business. Where it conflicts with any other section, this section controls for those purchases. These are one-time purchases. Nothing renews and there is nothing to cancel.

What you receive. Everything listed in your agreed written scope, built and connected to the tools you already use, plus a walkthrough recording and a written runbook. You own the result outright, including the code and the configuration. The build itself is not a subscription. Ongoing support is a separate optional service and is never required to keep what you bought working.

The agreed list is the boundary. Anything not written into your agreed scope is a separate project at a separate price. We do not rebuild, replatform, or migrate systems you already run.

Scope is agreed in writing first. After purchase you complete a scoping form. We then send you a written description of what we will build, in plain terms, before any work starts. If it is wrong, you say so and we correct it then.

Timeline. Your written scope names a specific delivery date, agreed before any work starts. That date is typically two to three weeks from the day we both agree on the scope, not from the day you pay. If we are waiting on access, information, or an approval from you, that time does not count against it.

How we both know it is finished. Your written scope lists what the system must do, stated as specific cases: given this input, it produces this result. When every case on that list behaves as written, the build is complete. Anything not on that list was not part of the build. This is deliberate, so that finished means the same thing to both of us instead of being a matter of opinion.

Changes after the scope is agreed. A request that changes what the system must do is new work, and we will quote it separately in writing before doing it. A problem that stops an agreed case from working is a fix, and it is included at no charge. The test is whether it changes the agreed list, not whether it is quick. A five minute addition that was never in the scope is still new work, and a difficult repair to something we already promised is still a fix.

Availability. Work on your build happens outside standard business hours, and calls are scheduled early morning, evening, or weekend. If you require someone available during business hours to operate or support the result, this service is not a fit.

Fixes after delivery. For two weeks after delivery we correct anything that does not work as described, at no charge. Changes to what was agreed in the written scope are new work, not fixes.

What owning it actually means, and what it does not. We hand over the source code, the prompts, the configuration, the workflow definitions, a dependency list, an inventory of every setting the system needs to run, deployment instructions and a runbook. Wherever it is practical, the accounts the system runs on are set up in your name from the start, so that you hold them rather than us. What we cannot transfer is anything we do not own: third party software, hosting, APIs and the accounts and licences of other providers stay subject to those providers and their pricing. The test we hold ourselves to is simple. If RightHand disappeared tomorrow, you should still be able to run, change and pay for this system without us.

If something breaks. Support requests are reviewed within one business day. We do not offer 24/7 monitoring, emergency response, guaranteed uptime or a guaranteed time to fix, and we will not pretend otherwise, because one person cannot honestly promise it. Your build ships with a runbook written for whoever handles your systems, so the common failures can be checked and often cleared without waiting on us at all.

No performance guarantee. We do not promise a specific number of hours saved, calls captured, or dollars earned. Anyone quoting you such a number before seeing your actual process is guessing.

Third-party systems. A build may depend on software you already use. If a system you need it to connect to has no usable way to connect, or a provider changes or withdraws access, that is outside our control. Any subscription or usage cost charged by those providers is yours, not ours, and we will tell you about any we know of before you agree to the scope.

If it turns out not to be buildable. If what you describe cannot be built the way you want it, we tell you before starting rather than build the wrong thing, and you receive a full refund.

If we fail to deliver. If we do not deliver what was described in the agreed written scope, you receive a full refund. We do not refund work that was delivered as agreed.

14. Front desk install (one-time purchase)

This section governs the front desk install, where we build an automated system that answers your business phone. Where it conflicts with any other section, this section controls for those purchases. This is a one-time purchase. Nothing renews and there is nothing to cancel.

What it is. It is software that answers your phone. It is not a person. It picks up calls, asks the caller what they need, and emails you their name, their number and what they were calling about. Where you have asked for it, it can pass an urgent caller through to a number you nominate.

What you receive, and what you own. The system built and configured around your business, your hours, your services and your greeting, plus the instructions for running it. You own the result outright when it is delivered. It is not a subscription, nothing renews with us, and it does not stop working if you and we never speak again.

The phone line is yours and is not included in the price. The system runs on a phone number from a third-party provider that costs a few dollars a month. You hold that account and pay that provider directly. We do not bill you for it and we do not mark it up. If you close that account, the system stops answering, because the number is not ours.

What it does not do. It does not send a text back to a missed caller. It answers and takes the message instead. It does not take payments, and it does not guarantee that every caller will choose to speak to it rather than hang up.

Fixes after delivery. For two weeks after delivery we correct anything that does not work as described, at no charge. Changes to what was agreed are new work, quoted separately in writing. Ongoing support after that window is the optional plan in Section 15 and is never required.

Recording and caller notice. If you ask us to enable call recording, you are responsible for the notice and consent your state requires, and for telling us which state's rules apply. We will build what you instruct, and we will tell you when what you have asked for looks likely to need a disclosure.

If we fail to deliver. If we do not deliver what was described before you paid, you receive a full refund. We do not refund work that was delivered as described.

15. Support plan (recurring subscription)

This section governs the optional support plan for a build we delivered. Where it conflicts with any other section, this section controls for support subscriptions. Support is never required to keep a build you bought working, and declining it does not affect anything you already own.

What support covers. The build as we delivered it, against the agreed written scope for that build. That means keeping the agreed cases working, diagnosing failures, correcting configuration and credentials we set up, adapting the build when a third-party provider it depends on changes something that breaks it, and answering your questions about running it.

What support does not cover. New features, new workflows, or anything outside the agreed written scope of the delivered build. Those are new work and are quoted separately in writing, exactly as Section 13 describes. Support also does not cover systems we did not build, hardware, your own network or devices, or the cost of third-party providers.

Response, and what we deliberately do not promise. Support requests are reviewed within one business day. We do not offer 24/7 monitoring, emergency response, guaranteed uptime, or a guaranteed time to fix, and we will not pretend otherwise. Work happens outside standard business hours. If your operation needs someone reachable during business hours, this plan is not a fit and you should not buy it.

Billing. Support is billed monthly in advance through Stripe, at the price stated at checkout, starting on the day you subscribe. By subscribing you authorize RightHand to charge your payment method automatically each month until you cancel. Each renewal is charged on the same day of the month as your original subscription date, or on the last day of the month where that day does not exist.

Cancellation. You may cancel at any time, by email to info@righthandtx.com or by phone. Cancellation takes effect at the end of the month you have already paid for, and you keep support through that date. Nothing is charged after that. We do not prorate or refund a partial month, and we do not require notice, a minimum term, or a reason.

What happens to your build if you cancel. Nothing. You own the build outright, and it keeps running. Cancelling support ends the support relationship only. We do not disable, degrade, or reclaim anything you bought, and there is no reactivation fee if you subscribe again later.

Failed payments. If a payment fails, we will tell you and retry. If it is still unpaid 10 days after that notice, the support plan ends. Your build is unaffected.

Price changes. If we change the price of a support plan you are on, we will tell you at least 30 days in advance by email, as Section 5 describes. You can cancel before it takes effect.

Termination by RightHand. We may end a support plan with 30 days written notice, and we will refund any month you have paid for beyond the end date. We would rather say a plan is not working than take money for something we cannot honestly deliver.

No performance guarantee. Support is provided on a best-effort basis. We do not guarantee a specific outcome, uptime figure, or result, and Section 9 applies.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email to active clients at least 30 days before taking effect.

17. Contact

RightHand
College Station, TX
info@righthandtx.com
979-406-7945