Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") are a binding agreement between RightHand ("RightHand," "we," "us") and the business or individual purchasing services ("Client," "you"). By purchasing a plan, submitting payment, or using our services, you agree to these Terms. If you do not agree, do not purchase or use our services.

2. Services

RightHand provides local marketing services, including social media content creation and posting, email marketing, monthly performance reporting, AI chatbot setup, and the AI Lead Recovery System, depending on the plan or add-on purchased. The specific deliverables for each plan are described on our pricing page at the time of purchase. We reserve the right to update plan features going forward, but any change that materially reduces what is included in your current plan will be communicated to you in advance.

3. Onboarding

After purchase, we will contact you within 24 hours to schedule an onboarding call. Service delivery (content creation, posting, system setup) begins after onboarding is complete and you have provided the information, access, and materials reasonably necessary for us to perform the service (such as social media account access, branding materials, and business details). Delays in providing this information may delay service start without extending your billing cycle.

4. Billing and payment

Plans are billed on a recurring basis, either monthly or annually, depending on the option you select at checkout. Payment is processed securely through Stripe. By providing a payment method, you authorize RightHand to charge that payment method on a recurring basis until you cancel in accordance with Section 6. The one-time setup fee disclosed at checkout is billed once, at the time of your first payment, and is separate from your recurring subscription charge.

5. Price changes

We may change our prices from time to time. If we change the price of a plan you are subscribed to, we will notify you at least 30 days in advance by email. Continued use of the service after a price change takes effect constitutes acceptance of the new price. If you do not agree to a price change, you may cancel before it takes effect.

6. Cancellation policy

Monthly plans: you may cancel at any time by emailing forgeforwardagency@gmail.com or calling 281-779-1937. Cancellation takes effect at the end of your current paid billing cycle. We do not provide refunds or credits for partial months. You will continue to have access to the current cycle's services through the end of that cycle.

Annual plans: annual plans are paid in full at checkout. You may request a full refund within 30 days of your initial annual payment. After 30 days, annual plans are non-refundable, but you may cancel future auto-renewal at any time before your renewal date by contacting us.

Setup fees: the one-time setup fee is non-refundable once onboarding work has begun, since it reflects work already performed (account setup, content calendar creation, system configuration).

Lead Recovery System: follows the same monthly cancellation terms above. If bundled with a Full Service plan, canceling Full Service also cancels the bundled Lead Recovery rate; you may continue Lead Recovery separately at the standalone rate if you wish.

7. How to cancel

To cancel any plan or add-on, email forgeforwardagency@gmail.com or call 281-779-1937. We will confirm your cancellation in writing within 2 business days. Canceling requires no more steps than signing up did.

8. Client responsibilities

You are responsible for providing accurate business information, timely feedback, and any account access needed for us to perform the service. You are responsible for ensuring that any content, branding, photos, or information you provide to us does not infringe on the rights of any third party. RightHand is not liable for content published based on information or materials you provided.

9. Limitation of liability

RightHand provides marketing services on a best-effort basis. We do not guarantee specific results, including but not limited to follower counts, leads, sales, or revenue. To the maximum extent permitted by law, RightHand's total liability for any claim arising out of these Terms or our services is limited to the amount you paid us in the three months preceding the claim.

10. Termination by RightHand

We may suspend or terminate service if a payment fails and is not resolved within 10 days of notice, or if you violate these Terms. We will make reasonable efforts to notify you before suspending service for non-payment.

11. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Brazos County, Texas.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email to active clients at least 30 days before taking effect.

13. Contact

RightHand
2707 Normand Cir, College Station, TX 77845
forgeforwardagency@gmail.com
281-779-1937